When describing the incident, please use as much information as possible. For example:

• When reporting a slip and fall incident - Was the claimant wearing sunglasses? What type of shoes, kind of soles? Does claimant have any handicaps or disabilities? Was s/he on medication? What kind of surface was claimant walking on? What was the lighting condition? Was the surface wet or dry? Any debris present? Any defects? Surface irregularities?
• For stolen items, were they secured? What kind of lock was used? Who has the keys or access? Supply brand name, original cost, date of purchase?
• For damaged personal property, give brand names, original cost, date of purchase, where can it be seen?
• For broken furniture, was item removed from circulation? Was it stored for examination by investigator? Where stored? (Do not repair or discard broken items involved in a claim until told to do so by Adjuster)